Innovative, multifaceted Title Company is seeking a Real Estate Closing Manager to join our team. Work for an established leader in the East Texas area as we continue to push the boundaries of quality services and digital technology. We offer a broad portfolio of integrated title plant, closing and legal services to our clients, and we have extensive growth plans. The ideal candidate will be a self-starter with the ability to work within the purview of our industry while challenging the limits of what we can achieve.
The Manager will maintain a positive work environment for the closing team by making sure the closers have the knowledge, training and attitude to excel in their positions, building closer collaboration whenever possible. Their primary focus will be on maintaining the highest levels of customer satisfaction by meeting or exceeding customer expectations with closings/e-closings that occur in a timely and effective fashion. The Manager will manage the closing department as a profit center, manage the closing calendar and ensure key departmental performance metrics are met. The position will evolve as our geographic reach and services expand. Multi-county travel is required.
The successful candidate will have:
Demonstrable knowledge and minimum of five years experience in real estate closing, including the ability to develop and maintain relationships with realtors, lenders, surveyors and other professionals who contribute to the closing process. Experience with remote closings (e-closings) is preferred.
An in-depth knowledge of Texas Department of Insurance Regulations and CFPB requirements and ability to troubleshoot real estate closing issues and answer more complex closing questions
The ability to identify key training gaps, develop and write detailed training materials and effectively train and motivate the closing team
Excellent leadership, communication and presentation skills
High motivation, a positive attitude, and self-supervising capabilities
Demonstrable ability to motivate their team and lead by example, keeping an eye on the big picture by encouraging departmental input and integrating the closing department with other facets of the business
Demonstrable business management skills, including a working knowledge of profit and loss statements
Ability to utilize production software to balance workload among different offices to minimize costs and maximize customer satisfaction
Knowledge of Resware software is desired, but not necessary
Inherent working knowledge of various business software applications (such as MS Office)
East Texas Title Companies is a locally owned and operated group of title companies serving the East Texas Area. We've built our business on the belief that a local company is your best choice for personal service and first-hand knowledge of East Texans and East Texas real estate.