Responsible for coordination on technology and software integration issues between the underwriter and its agent customers.
Create instructor materials (course outlines, background material, instructional materials, and training aids).
Partner with internal subject matter experts, architecture, product management and training staff to determine, develop and deliver the highest quality training
Confer with partners and conduct surveys to identify training opportunities based on projected needs, changes, and other factors
Deploy a wide variety of methods to appropriately present educational and training programs, including in-person presentations, audio/visual, print, computer and intranet
Evaluate and organize existing materials for effectiveness, and re-develop as necessary
Oversee the organization of training schedule and other educational materials
Coordinate and execute education and training events; plan resourcing and logistics; communicate with partners and management on a regular basis, keep them up-to-date on plans, progress and issues
Keep current with emerging training and learning best practices and methods
Knowledge and Skills/Technology Used
Experience with title integration software such as Ramquest or Softpro.
Experience with technical instruction including hands-on computer training, online webinars, self-paced e-learning modules, and lectures
Experience with implementing educational strategies
Demonstrates strong communication skills and experience with instructional design strategies for users with varying skill sets as well as experience with developing training modules and materials in a variety of formats including e-learning
Possesses a professional proactive approach to problem solving; reliability; and the ability to rapidly learn new technologies and processes
Ability to develop training courses in a variety of in- person, synchronous online, and self-guided e-learning formats as well as supporting documentation and job aids
Experience with writing and/or maintaining documentation such as user manuals, reference guides, and on-line help text
Expertise with Microsoft Office applications
Experience working independently, pro-actively completing project activities; communicating with subject matter experts; and making recommendations for improvements in training strategies
Bachelor's degree in a related area
Typical Range of Experience
2-4 years of experience in the field or in a related area
About First American Title
First American makes the dream of property ownership a reality for homebuyers, businesses and investors across the nation and abroad. We’re widely recognized as an outstanding place to work because we believe in putting people first. When employees love what they do, it makes for good business.